Our Commitment

Trattoria Fratelli is committed to providing a respectful and accessible environment for all our customers. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We strive to ensure that every individual has the same opportunity to access our authentic Italian food and services—whether visiting our trattoria in Vaughan or browsing our website—and we are dedicated to removing barriers to inclusion.

Accessible Information and Communications

We provide our public information—including our daily specials, full menu, and catering details—in accessible formats or with communication supports upon request.

If you require any information from our website, trattoriafratelli.ca, in an alternative format, please contact us. We will work with you to provide a format that meets your specific needs. This includes, but is not limited to:

• Large-print versions of our Hot Table menu and catering packages.
• Verbal descriptions of our daily combos and artisanal focaccia sandwiches for guests with visual impairments.
• Physical assistance navigating our lunch service or private event space.

Feedback Process

We welcome feedback on how we provide our products and services to people with disabilities. Your input helps us identify and remove barriers to ensure a better experience for everyone. If you have any questions or would like to provide feedback, please reach out to us:

• Address: 167 Applewood Cres., Unit #1, Vaughan, ON L4K 4E7
• Phone: 905-660-4441 or 647-638-6805
• Email: silvaggiop@gmail.com

We take all feedback seriously and will respond to your inquiry within 3 business days.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to our services (such as temporary kitchen maintenance or website downtime), we will provide notice as soon as possible. This notice will be posted at our entrance and on our website and will include:

• The reason for the disruption.
• Its anticipated length.
• A description of alternative ordering methods or services, if available.

Ongoing Improvement

Trattoria Fratelli views accessibility as an ongoing responsibility. We regularly review our digital presence and our physical dining environment to ensure we are meeting the needs of our customers and adhering to the Accessibility for Ontarians with Disabilities Act (AODA).